Support
LoadPulse support
Email support@loadpulse.co for help with the Chrome extension, your account, billing, or load-board sync. We reply to the address on your LoadPulse account when we can.
What to include
- The email on your LoadPulse account
- Whether the issue is in the extension or the web app
- What you expected, what happened, and about when it started
Common questions
The extension will not start monitoring
Sign in to LoadPulse from the extension Settings, allow load sync in the popup, then open an authenticated J.B. Hunt Carrier 360 load-board tab and start from there.
Billing or plan limits
Subscriptions and invoices are managed in the LoadPulse web app under Billing. Card numbers are handled by Stripe, not LoadPulse.
Privacy and data
See the privacy policy for what the extension syncs and how to delete an account.
Independent product
LoadPulse is not affiliated with, endorsed by, or an official product of J.B. Hunt Transport, Inc. We cannot reset Carrier 360 passwords or change J.B. Hunt account access.